There’s good news for airline travelers: The Department of
Transportation has announced that it’s rolling out new rules that will
require airlines to automatically give cash refunds to passengers for
cancelled and significantly delayed flights. Airlines can no longer
decide how long a delay must be before a refund is issued. Under the new
DOT rules, the delays covered would be more than 3 hours for domestic
flights and more than 6 hours for international flights. This includes
tickets purchased directly from airlines, travel agents, and third party
sites such as Expedia and Travelocity. DOT will also require airlines
to give cash refunds if your bags are lost and not delivered within 12
hours. The refunds must be issued within 7 days and must be in cash
unless the passenger chooses another form of compensation. Airlines can
no longer issue refunds in the form of vouchers or credits when
consumers are entitled to receive cash. Airlines will have 6 months to
comply with the new rules.