It’s an Amazon nightmare. Imagine hundreds of oversized packages appearing on your doorstep, and you have no clue why. You never ordered them, but the shipping spree to your home continues for more than a year. That’s what happened to a woman from San Jose, Calif. Her frustrating scenario is linked to an overseas online seller who appears to be violating Amazon’s return policy. Kay (not her real name) is utterly confused as to why scores of large boxes keep appearing on her doorstep, but says it’s non-stop. The boxes have now taken over half of her carport, with no end in sight. Inside each package is a set of faux-leather car seat covers from a Chinese online seller called “Liusandedian.” The seller’s Amazon listing advertises the brand Etkin, selling seat covers supposedly made to fit various makes and models of sedans and SUVs. In many cases, the covers didn’t fit, so consumers were forced to pay to have them returned to the seller. Little do they know their packages weren't returned but wound up in Kay’s garage — in part because the seller put Kay’s address on their return labels, leaving her stuck with the mess. Meanwhile, reviews indicate that consumers are not receiving their refunds. Oftentimes, the cost to return the item is more than 50% of what the consumer paid for the product. Kay says she has contacted Amazon countless times to try to resolve the matter and is always assured that it will stop, but nothing has changed. To make matters worse, Amazon has recommended she give the packages way, donate them, or take them back to the post office or FedEx. “Why is it my responsibility to get rid of this, when your seller is not following your rules?” Kay asked Amazon. Finally, after nearly a year of waiting, there’s some good news. Amazon finally removed all the packages from Kay’s property and has vowed to crack down on their return practices.
