Starbucks has announced that customers must now make a purchase to enjoy its free Wi-Fi and spaces, including restrooms. The shift marks the end of a 7-year experiment in open-door policy and comes as the coffee giant struggles to address declining sales and safety concerns across its North American stores. The new code of conduct takes effect on January 27 and mandates that cafes, patios, and restrooms are reserved only for paying customers. The rules explicitly ban smoking, alcohol and drug use, and panhandling. Violators will be asked to leave, and law enforcement will be called if necessary. The intent behind the new rules is to make everyone feel welcome and comfortable by setting clear expectations for behavior and use of the spaces. The company hopes the new rules will provide clarity for both employees and customers, helping to rebuild the coffeehouse's community-oriented atmosphere.
Starbucks Says No More Using the Restrooms and WiFi Without a Purchase
Starbucks has announced that customers must now make a purchase to enjoy its free Wi-Fi and spaces, including restrooms. The shift marks the end of a 7-year experiment in open-door policy and comes as the coffee giant struggles to address declining sales and safety concerns across its North American stores. The new code of conduct takes effect on January 27 and mandates that cafes, patios, and restrooms are reserved only for paying customers. The rules explicitly ban smoking, alcohol and drug use, and panhandling. Violators will be asked to leave, and law enforcement will be called if necessary. The intent behind the new rules is to make everyone feel welcome and comfortable by setting clear expectations for behavior and use of the spaces. The company hopes the new rules will provide clarity for both employees and customers, helping to rebuild the coffeehouse's community-oriented atmosphere.