A customer who rented a car under Hertz’s supposed “unlimited miles” deal found himself slapped with an eye-watering $10,000 bill after he clocked a staggering 25,000 miles in just one month. When he challenged the charge, Hertz did the unthinkable — they threatened to have him arrested. The saga began when the customer claimed his rental agreement clearly stated “unlimited miles.” Yet, when he tried to return the car after his epic journey, he was faced with a hefty charge and an enraged Hertz employee. “Show me where it says I can’t charge you!” barked the employee, which only added fuel to the fire. When the baffled customer pointed out his contract’s fine print — noting “free miles” — the employee shot back, “You never signed anything allowing you to drive 25,000 miles!” That, of course, has left social media in stitches, with comments mocking the idea that “unlimited” could ever have a limit. The drama went viral, which grabbed the attention of Hertz executives, who promptly offered an apology and said it would address the employee’s conduct. Needless to say, the man was not charged the $10,000 for extra mileage.
Hertz Hits Customer With $10,000 Bill Under “Unlimited Miles” Deal
A customer who rented a car under Hertz’s supposed “unlimited miles” deal found himself slapped with an eye-watering $10,000 bill after he clocked a staggering 25,000 miles in just one month. When he challenged the charge, Hertz did the unthinkable — they threatened to have him arrested. The saga began when the customer claimed his rental agreement clearly stated “unlimited miles.” Yet, when he tried to return the car after his epic journey, he was faced with a hefty charge and an enraged Hertz employee. “Show me where it says I can’t charge you!” barked the employee, which only added fuel to the fire. When the baffled customer pointed out his contract’s fine print — noting “free miles” — the employee shot back, “You never signed anything allowing you to drive 25,000 miles!” That, of course, has left social media in stitches, with comments mocking the idea that “unlimited” could ever have a limit. The drama went viral, which grabbed the attention of Hertz executives, who promptly offered an apology and said it would address the employee’s conduct. Needless to say, the man was not charged the $10,000 for extra mileage.