Angry Customer Demands Refund After Ordering A Dozen Masks and Receiving "Only 12”



What happens when the old saying “the customer is always right” turns out to be wrong? For one small business owner in Minnesota, it turned out to be a real test of her patience. Zada McCray is the owner of Zada’s Vault, an online shop that sells shirts, hoodies, cards and customized face masks. The business recently vaulted to viral Internet fame after her exchange with a customer who claimed his order was wrong. The unnamed customer sent an email to McCray saying, “I ordered a dozen custom masks from you, however you only sent me 12. I really needed them all. I would like a refund please.” McCray responded by saying that since a dozen means 12, the quantity of masks she sent out was correct and she would not be able to offer a refund. She did, however, apologized for disappointing the customer and even offered a $5 discount coupon. What came next was shocking. It turns out that the customer was under the impression that “dozen” meant 20. The one good thing to come out of this bizarre event was that since the exchange was posted on Twitter, McCray’s business has taken off and she’s now receiving approximately 30 orders a day.