Chinese Restaurant Goes Viral For the Best Replies To Bad Reviews

When it comes to the restaurant business, a single bad review can make or break you. Alice Cheung, owner of Oriental Express carry-out restaurant in Pudsey, Leeds, England, has a no-nonsense policy when it comes to bad reviews. Even though the restaurant has a five out of six stars rating, Alice wants to make sure if anyone leaves a bad review, they’re doing it because it’s true. “Negative reviews tend to put business owners down and demotivate them; I want to be realistic,” said Alice. “I think reviews should be honest and not corporate responses.” So, here are some samples of Alice’s handiwork when it comes to handling unsatisfied customers.