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Are You Being Recorded While Waiting On Hold?

Listening to music while on hold is a scenario many of us are all too familiar with, but did you know that some companies are actually listening to you while you’re on hold? That’s why you hear the disclaimer, “This call is being recorded for quality assurance.” It's not just your call conversation with the company representative that's being heard, it's everything that's said while your call is connected. So, if you’re talking privately to your spouse or yelling at your kids, it could be recorded and played back by the company. The likelihood of someone being recorded while on hold is highly probable, which is why people need to be very careful with not only what they say on hold, but what they say during their conversation with the company. Most of the time, companies use these recordings to monitor employees and make sure they're behaving appropriately, but in some instances they use them to prove a customer said or did something. While it’s frustrating to wait on hold, keep your comments to yourself — otherwise, your words could come back to bite you.